Terms & Conditions
Welcome to Sarah&Mia.com, customers are required to read and understand the terms and conditions before purchasing.
Ordering
- Please note that items in your cart are not secured until you have submitted your order successfully.
- Please ensure the correct items has been selected before you complete the checkout process. We will not be able to amend orders once they have been confirmed.
- Your order is only secured and confirmed upon submission of payment. All payments are required to be made within 24 hours for cash deposit orders. Orders will be cancelled with or without prior notice if payment is not successfully received during the given timeframe.
- All sales are final and strictly no cancellations or exchanges are allowed once payment is received.
Shipping
- Delivery will take within 7 working days (excluding Saturday & Sunday) for READY stock items. (Except when our team is away, the shipment will be delay as per notice)
- PRE-ORDER items will be mailed within 3-4 weeks when the items arrived.
- We will inform our customer if the shipment is delay. In the event that we are unable to fulfil/ship your order, a refund will be made.
- Tracking numbers are provided via email once we post out the orders. If you did not receive the email, please check your spam/junk folder.
- In the event that your parcel bounces back to us, for any reason, we will contact you personally. Postage cost will be borne by the customer should it be due to “Unclaimed at Post Office or Incorrect Address”. If it was an error made by us, we will bear the re-delivery cost.
- Unclaimed bounced parcel will be disposed after 3 months without any prior notice.